Shipping and Returns Policy
Last updated: November 10, 2026
This policy covers physical merchandise sold in the factual.money shop on learn.factual.money. Items are made to order by our production partner and shipped from the location closest to you.
1. Production and delivery
Orders usually go into production within a few business days. The estimated delivery date is shown at checkout and in your confirmation email, and depends on the destination and carrier.
2. Customs, duties and taxes
Customs duties, import taxes and fees in the destination country are paid by the customer.
3. Damaged, misprinted or wrong items
Please inspect your order on arrival. If an item is defective, damaged, misprinted or not what you ordered, write to support@factual.money within 28 days of receipt, with your order number and photos. We will send a replacement or refund at no cost to you.
4. Sizing exchanges
We offer exchanges for sizing problems on unused items in their original condition, requested within 28 days of receipt. The simplest way is to return the original item and, once the return is accepted, place a new order for the replacement.
5. Lost packages
If your package does not arrive, write to us within 28 days of the estimated delivery date. If the loss is our or our partner's error, we will cover a replacement.
6. Items that cannot be returned
Because items are made to order, we cannot accept returns for a change of mind, except where the law requires. Sale items and gift cards cannot be returned.
7. Refunds
After we receive and inspect a return, we will tell you whether the refund is approved. Approved refunds go to the original payment method; your bank may take some days to post them.